Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Published: 04 Ġun 2015
029 Aww 2023 -
How do I link tickets to community topics?
Published: 19 Mar 2018
030 Ġun 2023 -
How do I notify a user when their ticket is assigned?
Published: 13 Set 2023
013 Set 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10 Ġun 2014
031 Aww 2023 -
How do I convert a normal user to an agent?
Published: 11 Ġun 2014
031 Aww 2023 -
How do I generate debug information for a ticket?
Published: 18 Lul 2013
013 Set 2023 -
Can tickets be put on hold?
Published: 18 Nov 2001
008 Set 2023 -
How can I see which tickets have been resolved by only one agent?
Published: 09 Mej 2018
001 Aww 2023 -
How can I strip HTML from message content in my report?
Published: 13 Ott 2015
031 Aww 2023 -
Changing the size of the navigation buttons
Published: 04 Ott 2016
131 Aww 2023 -
How do I find the ID number of a Deskpro field or other item?
Published: 13 Ott 2015
031 Aww 2023 -
How can I specify a sub-status in stats?
Published: 19 Mar 2019
031 Aww 2023 -
Querying Custom Fields
Published: 24 Ġun 2019
031 Aww 2023 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13 Ott 2015
031 Aww 2023 -
Unified login with JSON Web Token standard
Published: 14 Nov 2014
031 Aww 2023 -
I'm having trouble with the subject of reminder emails
Published: 02 Nov 2015
031 Aww 2023 -
Is there a way to CC: someone into a ticket?
Published: 23 Set 2014
031 Aww 2023 -
I don't want to show the author for Knowledgebase articles
Published: 12 Fra 2016
131 Aww 2023 -
I don't want to show the author of Knowledgebase articles
Published: 17 Ott 2016
031 Aww 2023 -
How do I prevent a specific agent being assigned tickets?
Published: 02 Mar 2017
031 Aww 2023 -
How do I create a welcome message for my portal?
Published: 08 Aww 2016
031 Aww 2023 -
How do I change the welcome message for different usergroups?
Published: 26 Aww 2016
031 Aww 2023 -
What are the cookies that Deskpro uses?
Published: 05 Set 2018
031 Aww 2023 -
How do I make tasks visible to certain agents, teams or departments?
Published: 11 Mej 2018
031 Aww 2023 -
I'm having trouble getting JIRA-related triggers to work
Published: 07 Jan 2015
031 Aww 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 02 Ġun 2014
031 Aww 2023 -
How can my users view & manage their tickets within the portal?
Published: 28 Fra 2019
031 Aww 2023 -
8. Create your first knowledgebase article
Published: 17 Aww 2023
019 Set 2023 -
How can I export my tickets?
Published: 07 Mej 2015
031 Aww 2023 -
Removing 'Change Password' from the User Profile
Published: 16 Nov 2016
031 Aww 2023 -
The Portal Editor won't load
Published: 22 Lul 2015
031 Aww 2023 -
How do I set a default department for tickets submitted via the user portal?
Published: 08 Aww 2016
031 Aww 2023 -
How do I customize the text that appears on my portal?
Published: 09 Set 2014
031 Aww 2023 -
I'm having trouble with agents not receiving SMS alerts
Published: 05 Set 2014
031 Aww 2023 -
What are the different interfaces within Deskpro?
Published: 08 Set 2014
031 Aww 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30 Mej 2014
031 Aww 2023 -
How do I change the logo on the agent login screen?
Published: 10 Ġun 2015
031 Aww 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Published: 18 Aww 2016
031 Aww 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29 Lul 2014
031 Aww 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 05 Nov 2012
031 Aww 2023 -
Can I send SLA notifications to a Slack channel?
Published: 04 Ott 2019
031 Aww 2023 -
Adding tasks to tickets with triggers
Published: 15 Ott 2019
031 Aww 2023 -
Adding a background image to the user portal
Published: 01 Nov 2016
031 Aww 2023 -
How do I add a custom favicon to the user portal?
Published: 16 Nov 2016
031 Aww 2023 -
How can I make agents record a solution for each ticket?
Published: 13 Ott 2015
031 Aww 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 05 Apr 2018
024 Aww 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 04 Mej 2016
024 Aww 2023 -
How can I set different SLA response times for weekdays and weekends?
Published: 13 Jan 2015
024 Aww 2023 -
Why can't I add a custom ticket status?
Published: 22 Mej 2014
007 Set 2023 -
Hide Option to Upload Image
Published: 07 Diċ 2018
024 Aww 2023