Content Publish Options - Deskpro Support

Deskpro Support

Ikkuntattjana

Getting Started

Introducing Deskpro

Channels

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Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

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Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

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- Satisfaction Survey
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Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
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Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
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FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Content Publish Options

in Publish Settings

Ippubblikat: Sep 21, 2021|Aġġornat: Oct 19, 2021

Publish content is primarily managed through the publish area in the Agent interface.

However there are a few options you can set from the Admin interface as well. These can be accessed in the Help Center section in the Admin interface (each content type has it's own subsection).

1 ta' 1 nies li sabu din il-paġna utli

Pages in Content Publish Options

Christine Loh

Ippubblikat: Oct 4, 2021
Aġġornat: Oct 19, 2021

Knowledgebase Options

Ippubblikat: Sep 29, 2021
Aġġornat: Oct 19, 2021

Ippubblikat: Oct 4, 2021
Aġġornat: Oct 19, 2021

Ippubblikat: Oct 4, 2021
Aġġornat: Oct 19, 2021

Community Options

Ippubblikat: Oct 4, 2021
Aġġornat: Oct 28, 2021

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