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Split multiple messages into one new ticket - Community / Feature Request - Deskpro Support


Split multiple messages into one new ticket Finished

Sometimes you realize only after the latest reply of a user that previous replies were actually related to a complete new topic. It would be nice if I can split multiple messages (and notes) into one new ticket. Now I first have to split all the messages into their one ticket one by one, and than merge them into one ticket one by one.

Comments (2)

Matthew Wray
Hi Patrick - there is an option in the Actions menu in the ticket to 'Split messages to new ticket' which allows you to check multiple messages and move those in one go. Would that work or you?