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Default forward as a new ticket - Community / Feature Request - Deskpro Support


Default forward as a new ticket Finished

Since release 2019.6 it is possible to forward a ticket as a new ticket ( It would be nice if I as an admin can set this option on by default.

Comments (2)

Matthew Wray
Hi Patrick, You can set this checkbox to be selected by default in Admin > Tickets > Settings Towards the bottom of the Ticket Defaults area there's an optiong for 'Forward as a new linked ticket'. Hope that helps!
Patrick Wijntjes
Hi Matthew, Thanks for you help! I expected this setting under Admin > Tickets> Forward Settings. Kind regards, Patrick