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Add sub-statuses as a filter grouping option - Community / Feature Request - Deskpro Support


Add sub-statuses as a filter grouping option Finished

We want you to add sub-statuses as a filter grouping option:

Official response

Lara Proud

Thanks for this suggestion, you are now able to group each of your Ticket Queues by Ticket Status and Sub-status!

Comments (2)

Dustin J. Albright
We have recently implemented our first sub status, and I'm noticing there is not option to sort by sub-status. I wanted a method to separate user issues from ongoing projects and requests so I added a sub-status under Awaiting Agent, but those tickets are now just sprinkled throughout my users help request with no way to sort them.
Joël Messas
It would be great if you could show sub-statuses in the ticket overview filters in the first column of the UI: