Skip to main content

Deskpro 5.16.x Release - News / Release Announcements - Deskpro Support

Mar 19 2018

Deskpro 5.16.x Release

Authors list

We’re delighted to announce the release of Deskpro 5.16

Deskpro 5.16 includes the product updates, feature updates, improvements, and bug fixes listed below:


Feature Updates:
DP-949: Linking existing feedback to tickets: It’s now possible to link tickets to one or more feedback items
DP-865: New knowledgebase article editor: It’s now easier than ever to edit articles using Froala

Bug Fixes
DP-691: Broken avatar link on top right of agent interface fixed
DP-851: Users now no longer able to remove agent followers from portal
DP-904: Opening existing ticket tab in two-pane view no longer overwrites content of a new ticket
DP-942: Snippet dropdown auto selector in Safari 11 now working correctly
DP-943: Hijri calendar now appearing in correct order
DP-947: Deleting brands now working correctly
DP-963: Issues with ‘Undefined index’ error now resolved
DP-979: Results from webhook calls now displaying correctly
DP-992: Editing knowledgebase article slugs now working correctly
DP-993: Ticket timer reset bug fixed
DP-1000: Organization hierarchy names now displaying correctly in search
DP-1004: Embedding ticket submission form when portal is disabled now enabled
DP-898: Elastic Search version displayed correctly in interface
DP-994: Attachment filenames now indexed correctly in Elasticsearch
DP-1021: Admins can no longer delete all helpdesk email accounts, at least one is required
DP-1080: Clicking on a ticket displayed in the list multiple times in Firefox now closes that ticket
DP-1084: Max width on message content in Agent IM now set
DP-1088: Snippets mass actions now applying correctly
DP-1091: Attachments from portal can no longer be double-attached
DP-1105: Usersource to custom field mapping now working correctly
DP-1108: Clickatell app now using Deskpro proxy
DP-1111: Filter real-time updates now working correctly
DP-1112: DPQL now detecting custom field results properly
DP-1113: Creating knowledgebase articles in multi-brand now working correctly
DP-1120: Option for user to resume chat across domains added
DP-1122: Error when selecting agent whilst creating Follow Up now resolved
DP-1124: Infinite login/redirect issue after deleting user resolved
DP-1128: Users now sent to login page instead of ‘set password page’ if Deskpro Auth enabled
DP-1133: Error notice issues during email processing now resolved
DP-1134: Default account selection now displaying correctly
DP-1136: Errors caused by headers being stripped in client messages resolved
DP-1149: Operators for datalist now behaving correctly
DP-1160: API: follow_location now passing query parameters correctly
DP-1176: Requirements check updated to reflect correct information regarding PHP

Improvements:
DP-1089: Admins are now able to specify global custom field aliases
DP-1123: SSO redirect behaviour now improved
DP-1126: Email validation link shows more information if expired

DP-1223: Subject/assignment now displayed at top of new ticket forms


5.16.1

DP-1350: Fixes some broken reports for some customers

DP-1293: Fixes Elastic indexing when Apache Tika is enabled


5.16.2

DP-1358: Fix double-loading some resourcing, causing poor loading time for agent interface

DP-1363: Try to avoid fatal errors during csv import when data contains invalid UTF8 characters

DP-1368: Apps failing to install in some server configurations due to server-side path rewriting


If you are using Deskpro Cloud, we will roll out this update to your Helpdesk soon.
 
If you are using Deskpro On-Premise, you can update your Helpdesk to the latest version from your Admin Interface.




Helpful Unhelpful

52 of 92 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?