Payment & Renewals
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What do you charge for maintenance?
Published: Aug 17, 2015
0May 24, 2023 -
What limitations do the trial versions have?
Published: Apr 19, 2016
0Jun 13, 2022 -
How do I update my billing contact details for annual billing?
Published: Feb 19, 2016
0Mar 20, 2019 -
Can I pay you to add a feature to Deskpro?
Published: Feb 1, 2016
0Jun 13, 2022 -
Can you take an ACH payment (US bank transfer)?
Published: Feb 1, 2016
0Nov 7, 2016 -
Is Deskpro available through the UK public sector G-Cloud framework?
Published: Feb 1, 2016
0Jun 13, 2022 -
I bought a license but entering the code into my On-Premise demo does nothing
Published: Oct 1, 2015
0May 25, 2023 -
Can I pay by check?
Published: Sep 16, 2015
0Jun 13, 2022 -
I want to buy Deskpro but I need you to send me an invoice
Published: Aug 20, 2015
0May 19, 2023 -
My company is VAT-registered in the EU. How do I get an invoice for On-Premise without VAT?
Published: Aug 20, 2015
0Jun 13, 2022 -
Annual billing for Cloud
Published: Aug 17, 2015
0Jun 13, 2022 -
Deskpro Pricing
Published: May 27, 2014
2Mar 30, 2023 -
What do you charge for supporting Deskpro?
Published: Aug 17, 2015
0Jun 13, 2022 -
Do you charge for updates to Deskpro?
Published: Aug 17, 2015
0May 25, 2023 -
Do I need to reinstall On-Premise when my trial ends?
Published: Aug 14, 2015
0May 24, 2023 -
Can you send me a quote for buying Deskpro, or an invoice for renewal?
Published: Apr 1, 2015
0May 18, 2023 -
Agents seeing License Error even though the license hasn't expired
Published: Nov 7, 2014
0Jan 31, 2019 -
Can I buy part-time or 'light' agent licenses?
Published: Sep 25, 2014
0May 18, 2023 -
What happens if I want to change the number of agents I pay for?
Published: Sep 25, 2014
0Nov 21, 2022 -
Managing and extending your Deskpro On-Premise license
Published: Sep 16, 2014
0May 25, 2023 -
Why is Deskpro On-Premise pricing based on a subscription model?
Published: Jul 9, 2014
0May 24, 2023 -
How many users can I have?
Published: Sep 18, 2012
0Jun 1, 2023 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Published: Oct 1, 2015
0May 25, 2023