If you're a Cloud customer, all maintenance (updates, performance monitoring, security patches, backups, etc.) is included across all Deskpro plans.
If you're an On-Premise customer, maintenance is your responsibility. We've made Deskpro easy to update and maintain from within the on-premise controller, but you should be comfortable handling issues like hosting, bandwidth, backups, patches to the webserver. If you don't have the IT staff or know-how to maintain a web application, Deskpro Cloud will be the better option for you.
If you need an expert to get On-Premise installed or upgraded from an old version of Deskpro, we do offer those services for an extra fee.