Deskpro On-Premise (formerly known as Deskpro Download) is the version of Deskpro that you run on your own servers:

• You install and run Deskpro on your own server infrastructure.
• Full control over your data; full PHP source code provided for customization.
• Requires server administration skills to set up and maintain.
• One-click software upgrades included in the license price.
• Can configure your helpdesk to be accessible only within your organization's intranet.
• Easy to run a separate test installation.