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403 Forbidden error only on the user portal - Knowledgebase / Legacy: Managing Deskpro On-Premise / Installation & Upgrades - Deskpro Support

403 Forbidden error only on the user portal

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I've installed Deskpro using IIS and the admin and agent interfaces are working. However, when I go to the base URL  where I'd expect the user portal to be, I get a 403 Forbidden error.


I have set up URL rewriting, and I've set the correct helpdesk URL in Admin > Setup > Settings. How can I fix this?



This indicates that you need to set the default document for IIS to be 'index.php'.


This article explains how to set the default document (under "HOW TO ADD A DEFAULT DOCUMENT FOR AN APPLICATION OR SITE").

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