Ticket update trigger "is not" ignored for some attributes - Community / Bug Report - Deskpro Support
Ticket update trigger "is not" ignored for some attributes Finished
In some cases the trigger choice "is not" is ignored in setting up a trigger in for "Ticket Updated Triggers". This means that a trigger like: "Status" "is not" "Resolved" will show as "Status is Resolved" when the trigger is saved. <br /><br />
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I have found this to be the case for:<br /><br />
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- Status<br /><br />
- SLA<br /><br />
- SLA Status<br /><br />
- Urgency (it is translated to "less than" where it should be "is not" "5" for example)<br /><br />
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I also noticed something going wrong with Usergroup when you create a trigger on the two built-in usergroups (Everyone / Registered). In those cases the the trigger shows --> IF ALL: Usergroup is not Unknow #2. <br /><br />
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I don't need those triggers at the moment but was experimenting with them an noticed it.
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