See Urgency of ticket when set to Awaiting User and Resolved - Community / Feature Request - Deskpro Support

See Urgency of ticket when set to Awaiting User and Resolved Under Review

Nik Kov

Please enable the ability to show the urgency of a ticket even after it is awaiting user or resolved, currently you have to toggle the status to awaiting agent to see what the urgency was.

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New Feature Request

Author: Nik Kov
Date Created: 10.6.2016
Category: Automations

See Urgency of ticket when set to Awaiting User and Resolved - Community / Feature Request - Deskpro Support

See Urgency of ticket when set to Awaiting User and Resolved Under Review

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