We really need to know the time to the first ticket resolution. Lots of our tickets get reopened just by the customer saying "thank you." and when these sorts of replies come weeks or even months later it really throws off our metrics. Therefore, we would really like to be able to get the amount of time between the ticket's creation, and the first change of status to "resolved."
македонски
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Dansk
Deutsch
Eesti keel
English
English (UK)
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
الإنجليزية
فارسی
日本語
英语（美国）
영어
Add a comment
Please log in or register to submit a comment.