Ability to set date and time to 'On Hold' status - Community / Feature Request - Deskpro Support
Ability to set date and time to 'On Hold' status Finished
Both our previous ticket systems had a way to set a date and time to the 'Hold' function so that when putting a ticket on hold, it will pop up back in view at a specific time. As it is now, putting a ticket on hold removes the ticket from view indefinitely and due to how escalation triggers work, it's difficult, if not impossible, to reliably configure an escalation trigger to change the hold status of a ticket.
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