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Ability to "Notify All Agents" in Triggers - Community / Feature Request - Deskpro Support


Ability to "Notify All Agents" in Triggers Collecting Feedback

Having a 'Notify all agents' option for triggers would be useful - for example when you're defining things like 'emergency' triggers. The only way to do that currently seems to be to add all of the agents in your organization as a follower on the ticket (one at a time) and then use the 'Send Agent Email' trigger with the 'Ticket Followers' option. The problem with this approach is that I will need to go in and adjusted it every time somebody new joins the company.

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