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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Title
Status change
Comments
Activity
Let agents customize chat notifications when they are mentioned in a note
Planning Collecting Feedback
0
Public chat history should be visible to agent handling the ticket that was created from it
Planning Collecting Feedback
0
Slack App: Set individual webhooks / channels per Trigger
Planning Collecting Feedback
3
I would like to be able to remove the Team box in the ticket window
Planning Collecting Feedback
0
Print multiple tickets
Planning Collecting Feedback
1
Ability to see a debug of triggers
Planning Collecting Feedback
0
Ability to translate live chats
… Collecting Feedback
1
Customizing timeout before agent takes chat
Planning Under Review
0
Capability to send custom notifications via notification system API
Planning Collecting Feedback
0
Be able to set automatic ticket lock permissions per user
Planning Collecting Feedback
0
Export Triggers Data to a CSV file
Planning Collecting Feedback
1
Icons to show extra information on agent replies to tickets
Planning Collecting Feedback
0
A more mobile friendly version of live chat
Planning Collecting Feedback
2
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Planning Planning
0
2 or more "New Ticket" Windows
Planning Collecting Feedback
0
Agent Interface Counts for tickets and tasks
… Collecting Feedback
3
Agent Interface counts presented
Planning Collecting Feedback
0
Reporting API improvements
Planning Collecting Feedback
0
Re-sizing columns in the list view
Planning Collecting Feedback
1
Filter name as list view tab title
Planning Collecting Feedback
0
Ability to set the column width in ticket views
Planning Collecting Feedback
0
Ability to set Parent and Child for an Organisation
Planning Collecting Feedback
0
Create new ticket using a macro
Planning Collecting Feedback
0
Ability to display a special note in a ticket
Planning Collecting Feedback
2
Regex matching groups in triggers
Planning Collecting Feedback
0
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Planning Collecting Feedback
0
Feature to handle different types of user replies
Planning Collecting Feedback
0
Make a person a manager of an organization using the API
Planning Collecting Feedback
0
API - create ticket with note
Planning Collecting Feedback
0
Customer Reports
Planning Under Review
0
Deskpro app notifications
Planning In Development
0
Add variable to use 'Current assigned agent'
Planning Collecting Feedback
0
Display all open tickets for organization
Planning Under Review
1
Ask for feedback every Nth ticket...
Planning Under Review
0
Calendar view, ticket scheduling
Planning Collecting Feedback
2
Ability to set a default e-mail name, of each account
Planning Under Review
0
Add an attachment reminder ala Gmail
Planning Under Review
1
Twig logic tags in snippets
Planning Collecting Feedback
0
Macro hot key
Planning Under Review
0
Option to Show Organisation Contact Details on Person Screen
Planning Under Review
1
Feedback button visibility
Planning Under Review
0
All fields on Ticket shown in Agent Interface without having to click on more
Planning In Development
0
Resend Message Option
Planning Under Review
0
Network Drive/UNC path links in KB articles
Planning Collecting Feedback
0
Set Ticket Due Date
Planning Under Review
1
Ability to send reminders about Tasks as they are Due, rather than Daily
Planning Collecting Feedback
1
Initial Response notification from user to agent
Planning Collecting Feedback
0
Add Not On Hold to Custom Filter Criteria
Planning Under Review
0
Ticket Number on Task Reminders
Planning Under Review
1
Option to Disable Agent IM
Under Review y Collecting Feedback
3