Search Labels - Deskpro Support
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Manager access to child organization tickets
It would be helpful if there was an option for managers of parent organizations to have access to th...
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Non-agent functionality for crearting tickets from a forward
In some situations colleagues who are not agents forward emails into our helpdesk to be logged as ti...
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Split multiple messages into one new ticket
Sometimes you realize only after the latest reply of a user that previous replies were actually rela...
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Allow User to see Agents Following Ticket
In the User interface of the portal it's not possible for a user to see which Agents have been CC'ed...
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Show more than 50 tickets in the ticket overview
Increase the number of tickets that can show on the page at one time. The current limit is 50.
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Any way to just disply the date/time on a comment
Is there a way to edit the appearance of date reporting on ticket comments? I just want the date/tim...
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Hot comment or warning about user or organization
When opening a ticket view have a "slap in the face" sort of message or highlight red flashing fiel...
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Ability to add options for the 'remove' option on a ticket
Add 'Out of office' as a possible 'Remove' action on tickets (in addition to the special delete opti...
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Saving attachments fails without indication when the virus scanner interferes
Saving attachments fails without indication when the virus scanner interferes We often send attachme...
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Display organization Parent in ticket as well as the Organization
Display organization Parent in ticket as well as the Organization. On a ticket where the user is as...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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Ticket filters with 'OR' logical condition
Ticket filters are quite flexible via the number of fields that can be selected to create them, but ...
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Show number of replies in a ticket
To see the number of replies from both agents and the user within a ticket.
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default brand selection
Currently when an Agent creates a ticket, the default brand is automatically set as the brand in the...
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Read receipts/markers for ticket messages
We'd like a feature that allows us to easily check within a ticket if a customer has received/ opene...
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Close ticket - last message
When a end user decides to close a ticket by himself, it would be nice to allow him to associate a l...
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Email direct to ticket
We currently have a number of powershell scripts that are used by helpdesk agents to perform certain...
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Adding multiple users to the 'To' user field
Currently you can add one owner and then multiple CCs to a ticket. We would like to be able to add ...
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In Ticket's, in Awaiting Agent, Unassigned never shows a count of Unassigned tickets
While getting 5 new agents up to speed all looked at the unassigned in this section and didn't find ...
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Associate tickets with other organizations
We often have resellers or vendors who open tickets on behalf of our customers. This presents a prob...
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Ticket popout feature
It would be great to be able to say double-click on a ticket and it pops out into its own window.
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Ability to log incoming call centre tickets
We use Deskpro for a large customer base and we have a call centre that customers can call into to q...
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Include cc'd participants in the ticket PDF download and Print copy
My Agents are trying to download some tickets as a PDF, however the problem is we cannot see who ar...
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Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
When I add a sub-status to any of the base statuses, changing the status to this substatus now requi...