Search Labels - Deskpro Support
7 search results for "Status"
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Why can't I add a custom ticket status?
Deskpro status is used to track who needs to respond to the ticket next. The core statuses are Await...
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Ability for customers to view ticket 'Status' in the user portal
We would like our customers to have an option to view 'Status' in their portal. We have 3 sub-status...
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New "Pending" status not included in the Follow up action "change status"
When creating a Follow up, one of the possible actions is to change the status. The new "Pending" st...
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Disable the Pending status
We have a simple procedure with the status awaiting user and awaiting agent. Now the user see the p...
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Reports on Tickets excluding the time ticket was on Resolved Status
I want to have a report for the average/total time a ticket has been waiting for an agent, which exc...
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Show ticket Status in Notification Area
I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...
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Add "Unassigned" to "Set Agent" within Macros
I would like the option to set a tickets agent to "Unassigned" when using macros.This will...