Search Labels - Deskpro Support
-
Limit agent access to Publish sections on agent side as well as in Helpcenter
If you have limited agent access to Articles/News etc, then they should not be able to see those art...
-
See Registered Article Views in List View
Is it possible to add Registered views in the list view of the articles? As well as this it would be...
-
Improve Ticket Deflection
Expand Ticket Deflection to include Guides as well as Knowledgebase articles.
-
Edit Warning Box
Is it possible to remove the word warning in the warning box from Topics?
-
Sorting registered views in publish area
We would like to sort the registered views in the publish area (when viewing an aricle) in descendin...
-
Subscriptions of Deleted agents for the publish section
Deleting an agents doesn’t affect on their subscriptions for the publish section. (News, KB articles...
-
Alert for Pending Articles
When a Knowledgebase article is written and is awaiting approval, is there a way to kick off an emai...
-
Allow News Notifications to be sent out After Publication
Currently, notifications for a New News post are sent up to 2 hours after the publication of the art...
-
Default Article Editor
It would be nice to use the same editor across the whole "Publish" tab.I'm am writing some guides an...
-
Improve sorting in Publish
Under PUBLISH, I can sort downloads by Title, Date Created, or Download Count which is good. Knowled...
-
Internal notes/comments (only for agents) in an article.
Hi, sometimes we need to create a note/comment to an article which is only for our agents. For examp...
-
Auto Save Knowledge base articles
I keep accidentally losing article that I worked on and it's very frustrating. can you have a featu...
-
Settings to completely hide author, date and/or number of comments from the knowledgebase
It would be nice to have settings to completely hide author details, publish date and/or the number ...
-
Allow recently created articles on KB to be marked as *NEW*
Is it possible to have the KB within deskpro to flag recently created articles as *NEW* and then hav...
-
Regarding Article, comment validation
When a comment is submitted to an article, and approved by an agent, it is currently not possible so...
-
Change author of articles
Either by API or within the agent interface, we need to change the author of articles without deleti...
-
Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
-
Add ability to clean up or filter unused images and files
It would be nice to have a way to clean up or hide files uploaded by agents that are no longer used....
-
More sort options in CRM/Feedback/Publish modules
The sorting abilities within the various modules leaves a bit to be desired, particularly for CRM co...
-
Add schema or RDFa markup
It would be helpful for portals which have public-facing resources to deliver schema or RDFa markup,...
-
Add metadata for knowledgebase articles
A knowledgebase may have public resources which are indexed by search engines. Therefore, it should...
-
Ability to Analyze and Manage News Subscribers
We would like the ability to view and analyze subscriber numbers for the News & Knowledgebase Portal...
-
Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
-
Please add search articles by author
Please add an Enhancement / Feature to Searching / Sorting Tickets our Articles created by a particu...
-
Ability to edit published knowledgebase articles, but keep edits as draft
We need the ability to edit published knowledgebase articles, and have the edits as draft until we c...