Search Labels - Deskpro Support
-
Reports - Easy search of labels by date range, organisation etc.
We use labels to tag things in tickets. These labels are used cross departments to identify things l...
-
IT Support Manager
I would like to have the option of creating workflows and labels, and being able to set who can see...
-
Enhanced ticket label permssions
I would like to be able to prevent agents from being able to create new labels. In the Agent ticket ...
-
Remove existing Labels field
As an admin, i want to be able to remove a existing labels field with all the labels. Side note: l...
-
Report Labels
A way to delete labels that have been created for custom built reports. Currently, you can create l...
-
Labels - Department based segregation
It would be great to have labels to be enabled only for specific departments (or globally) upon crea...
-
Reports Showing Ticket Labels
When a report is limited to only show tickets that have a specific ticket label, you cannot see what...
-
Improve the refresh behaviour when adding multiple labels to a ticket
Every time you add a label to a ticket in the agent interface, the labels 'refresh' a few moments a...
-
Reporting labels
We would like to be able to control who can create the labels that are used to organise statistics. ...