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What do I do if I need a specific feature? - Knowledgebase / Sales, Billing & Consultancy / Additional Services FAQs - Deskpro Support

What do I do if I need a specific feature?

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Deskpro is a powerful product with an extensive feature set, and there are infinite good ideas for features that would provide value to our customers. Our team is actively developing our product, with weekly releases to improve our software.

If there is a specific feature you are looking for, we recommend you search Community, where we collect user suggestions - and if the feature has not been suggested before then, please submit your idea.

If you have an urgent requirement for a new feature, our consultancy team can sometimes help. There are two approaches:

  • Delivering a solution as a Deskpro "app". e.g., for integration into your CRM system.

  • Building a feature into the core feature set of Deskpro.

When adding a feature to Deskpro's core - we are taking responsibility for managing and supporting this feature, so we can only take on features that will add value to a significant portion of Deskpro's customer base. Typically costs for consultancy work range from $2,000 to $20,000. If you have something in mind, please contact our sales team.

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