Separate SLAs in Ticket overview - Community / Feature Request - Deskpro Support
Separate SLAs in Ticket overview Collecting Feedback
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
Comment (1)
Daniela Stubbs
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We would like to be able to use SLAs to ensure that replies, other than the first reply, are sent in a timely manner after the customer's response.
SLAs must start each time the tickets come back in our queue.