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Feature to handle different types of user replies - Community / Feature Request - Deskpro Support

New Feature Request
Feature to handle di... Kopiena
33

Feature to handle different types of user replies Collecting Feedback

E.g If you have a trigger that sends out an automated email when a ticket is resolved, a feature that could distinguish between meaningless re-resolves where the user has replied 'Thank you' or something similar that would re-trigger the automated email. Would be useful to exclude these types of replies, also useful for statistics e.g time until resolution.

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New Feature Request
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Marķējumi

Automated Emails Triggers
Autors
Lauren Cumming
Last update
2016. gada 7. sept.
Category
General