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Allow additional criteria on the default email account triggers - Community / Feature Request - Deskpro Support

New Feature Request
Allow additional cri... Kopiena
25

Allow additional criteria on the default email account triggers Collecting Feedback

The criteria on the default email account triggers can't be added to.

This means if you want to tweak the trigger slightly, you have to create new rules for each email account feeding into DeskPro.

Being able to add some custom criteria would be good. For instance, we don't want to send new ticket auto-reply messages to any incoming e-mail with the address containing noreply@ or no-reply@. DeskPro replying can create auto-reply loops.

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New Feature Request
Allow additional cri... Kopiena

Marķējumi

Triggers
Autors
Chris Booth
Creation date
2017. gada 2. jūn.
Last update
2017. gada 13. jūl.
Publish date
2017. gada 2. jūn.
Category
Tickets