There are many ways to extend Deskpro or integrate with Deskpro depending on what you want to accomplish.

Webhooks and Triggers

Triggers are a powerful mechanism in Deskpro to perform actions based on certain events and criteria. Using triggers, you can call any kind of remote webhook or API.

Triggers are defined from within Deskpro itself and require no programming. More information about this can be found in the admin guide: Triggers

Website Integration

You can install a small piece of Javascript code on to your website to let your users interact with your helpdesk via tickets and chat. See: Messenger Setup

Apps and Widgets

You can create custom apps and widgets with Javascript and the Deskpro Apps SDK to enhance your agent interface with custom functionality. See: How Apps Extend Deskpro

API

Finally, Deskpro has a comprehensive HTTP API you can use to do anything else not already covered. See: About the API