I noticed that files are being renamed during the download. For example spaces are replaced by hyphens and hashes are not transmitted (see attached image). The latter case is important because the subsequent data processing needs those hashes. I already have a ticket about files being renamed during the upload in Deskpro. Maybe this is a related issue.
Renaming of downloaded files - Community / Feature Request - Deskpro Support
Renaming of downloaded files Collecting Feedback
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