레벨 검색 - Deskpro Support
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Re-Order Actions On a Trigger
There is nothing more frustrating than creating a long trigger with lots of actions, then you realis...
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Working Hours for ticket triggers and escalations
Currently I have triggers set up to place tickets on hold and prevent agents from escalation notific...
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Trigger rule by number of replies on a ticket
I would like to be able to trigger an action when the number of replies exceeds certain number of re...
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Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Some of our clients send Outlook meeting requests (.ica attachments) to our Deskpro instance rather ...
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Send email to Teams as well as individuals
Would be a nice feature to be able to email specific teams rather than just the agent team or specif...
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Ability to "Notify All Agents" in Triggers
Having a 'Notify all agents' option for triggers would be useful - for example when you're defining ...
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Ability to duplicate triggers and match criteria
We utilize a lot of triggers, so it would be helpful if we could copy triggers so that new ones that...
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Additional Agent Trigger Criteria
Basically you can apply a trigger when an agent changes in general, or changes to/from a specific ag...
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Feature to handle different types of user replies
E.g If you have a trigger that sends out an automated email when a ticket is resolved, a feature tha...
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Export Triggers Data to a CSV file
There should be a way to have one overall view of triggers data including the criteria and actions. ...
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JIRA portal triggers
We'd like to be able to escalate problems with our internal products directly into JIRA for our devs...
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Triggers and Escalations based on Assigned Agent properties
It would be nice to be able to apply triggers and/or escalations based on properties of the assigned...
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Add variable to use 'Current assigned agent'
- Useful if you want to use a trigger/automation to have actions that run only when the person repyl...
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Triggers based on chat
Currently you can only make triggers based on new/updated tickets. I would like to have triggers tha...
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Allow additional criteria on the default email account triggers
The criteria on the default email account triggers can't be added to. This means if you want to twe...
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Add 'Relative Date' to a Trigger Action for Tasks
The 'Create Task' trigger action would be a lot more useful if a relative date could be used, such a...
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Regex matching groups in triggers
I think it would be helpful to be able to use regex matching groups in triggers. So for example use ...
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Ability to see a debug of triggers
From time to time I get tickets that are wrongly sorted because a certain trigger is activated. In m...
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Enable Escalation Trigger for Main Ticket Owner Only
Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' t...
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Trigger criteria for null or blank
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Sort Ticket History
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Request to have ticket filters similar to email triggers
I would love to see the filters have more Boolean value to them. Instead of the current: This criter...
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Option to send "the user email request for feedback" only once
It would be great to maybe add a trigger condition of 'Action has not already been executed'. This w...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Triggers for persons and organisation
Right now, triggers only work with tickets as a basis. What would be helpful for lead management, ar...