Release version #5.5

We are excited to release a new version of DeskPRO which has a number of new features, bug fixes and improvements. 

Features

• Added the ability to filter the reports dashboard by team- more info here
• Ability to extract Zip (gzip/tar) files and download specific files only- more info here
• Added Hijri calendar (Arabic) for custom date fields- more info here
• Added option to disable CSP headers (On-Premise helpdesks)- more info here
• Added ability to disable certificate validation for SMTP outgoing email settings- more info here

Improvements

• We have added a number of performance improvements:

          1.  Reduced memory usage on busy helpdesks and/or when DeskPRO is open for long periods of time

          2. Overall performance improvements (e.g. opening tickets, closing tickets, switching between tabs)

• Added new APIs for the chat widget

• Added agent shortcut URLs for perma-linking to tickets, chats, users, organizations and content

Fixes

Chat

• Number of connected agents on live chat were not linking correctly with chat departments by brand
• Under Admin > Site Widget & Chat Settings > Chat Settings, usergroup permissions were not allowing you to select custom usergroups
• Ability to delete chat transcripts from the agent interface has been added
• Issue with reopening a chat resolved - could not reopen after ending
• Improvements made to using chat on landscape mode on mobile devices
• Disabling the user portal made removed ability to use chat widget on external sites
• Left edge of proactive chat widget pop up was missing
• Chat was only working if 'Ask for more information before chat commences' was turned on
• IP ban on live chat was not working
• Missing translations in chat widget fixed
• If you view a chat as an agent but don't join, incorrect notification messages were appearing e.g 'Agent X joined/left the chat'

Admin

• When viewing an agent an error will display if they have access to 'Can create new tickets' but do not have access to any departments
• New department or email account was showing a warning that triggers were disabled (when they were not)
• You could not create automations or filters based on child fields
• Lockout time for ticket 'lock' feature was not displaying options 
• CSV import timeout error 
• Audit logs added to track when an agent is deleted and turned into a user
• If users names are not provided in a CSV import, create based on their email addresses
• When you add a new brand it was automatically adding it to all departments
• Email templates were not picking up when portal was disabled and hiding the links to portals accordingly
• Notice added to department and email account secions when trigger groups are disabled
• CRM CSV importer was not importing/ mapping phone numbers

Agent

• When creating News/Knowledgebase articles with the status Unpublished, an automatic publish date was being added for the same day
• Waiting time grouping for tickets was incorrect for >6 month category
• @mention notifications are always accessible to agents even when setting to prevent notification changes is turned on in Admin
• Creating linked tickets was not bringing across the first user message
• Time Log and Billiing issue with the Dutch language pack- minutes and seconds charges were not saving
• Custom user fields were not appearing on agent ticket properties form in some cases
• Could not edit per org custom fields on agent ticket layout using click-to-edit
• When tasks have a long title, gets wrapped and hard to see all of the text - you can now hover over it to see full text
• Mass actions were remaining selected
• Issue with browser notifcations appearing in language set of other agents
• Improvements to agent reset password permalink
• Ticket date field before 2002 will not allow ticket resolution
• Snippet shortcut codes not working in agent interface for mass actions

User Interface

• Prevented bots from clicking vote buttons on content
• Search from the search box in 'Tickets' was not returning results by ID or REF code
• Calendar widget was not working in ticket edit mode in the user portal
• Downloads file type was lost after the latest version
• Fixed poor perfromance on ticket list on some large helpdesks
• Sidebar with disabled news caused portal to fail to render
• Upload picture phrase from 'Your Account' was missing
• Counts of knowledgebase articles for the first category were displaying incorrect counts
• Contact form submission error 'expired' on intranet account

Usersource, Apps & API

• API login does not enforce rate limits
• Inability to create organization properties tab via Widget creator
• Usersource syncing was broken - Active Directory
• Fixes to the Magento app
• SAML auth with Azure and Office365 were not working
• Usersource login action to add label was failing with duplicate error
• Updating organization data was failing on 'Phone Number' and 'Country'
• Issue with SSO not taking you to the last page you were on
• Creating a ticket through API v2 was not adding SLAs automatically

On-Premise Errors 

• File integrity check was failing on last build 
• DBVerify was failing with a negative file size
• Logging warning when cleanup was failing on cron
• Exception: 0 An exception has been thrown during the rendering of a template
• A non-numeric value encountered
• Maximum execution time of 40 seconds exceeded
• Admin > Server > Incidents > View Incident was returning HTTP 500 errors

If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.

If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.