We are pleased to announce a new release of the DeskPRO helpdesk platform, build #396.

The following is an automatically generated list of changes in this release:

• FIX Error message when procesing emails to resolved tickets but permission to reopen is off
• FIX Agent: Validating a new account might fail if user had multiple validating tickets in queue
• FIX Agent: In some cases, the new ticket form would complain of empty message even when a message was provded
• FIX adding multiple usersources was broken
• FIX adding multiple usersources was broken
• FIX Application of days in working hours using wrong format
• FIX saml usersource now reads response attributes correctly
• FIX saml usersource now reads response attributes correctly
• FIX Triggers on labels did not handle non-lowercase labels properly

This update has been rolled out to all Cloud customers.

If you are using DeskPRO Download, you can update your installation from the admin interface.