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DeskPRO Build #267 Released - 뉴스 / Release Announcements - Deskpro Support

6월 11 2013

DeskPRO Build #267 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #267.

The following is an automatically generated list of changes in this release:

  • NEW Updated agent interface (read more)
  • NEW Trigger and macro action to add agent followers
  • CHANGE New feedback will look up user info from email address in user sources to get name
  • FIX Interface not showing the 'assign' permission on a department an agent had 'full access' to
  • FIX Prevent creating empty phrases
  • FIX Locking/unlocking a ticket causing empty ticket logs
  • FIX Viewing a feedback status resetting its title
  • FIX Agent email replies with special #note code would still reset status and assignment.
  • FIX Floodchecks and flood warnings being run on users already set to 'disable autoresponses'
  • FIX Dupe triggers being listed in ticketlog (happens if trigger has multiple actions)
  • FIX When editing ticket fields, prevent selecting first listed language when a ticket was created with no specific language (i.e., would select a specific language instead of the helpdesk default).
  • FIX Showing commenting permissions in usergroups editing when comments disabled from settings
  • FIX Not showing feedback comments if permission to add comments disabled (e.g., even comments from an agent would be hidden).
  • FIX Times on agent chat messages
  • FIX Dupe agent chat windows
  • FIX Manually unlocking a ticket locked by another agent would not un-hide controls to edit ticket fields
  • FIX CSV import from admin not using standard blob storage to handle file uploads
  • FIX Ticket reply form is not reloaded when permission to reply changes because of a ticket change (e.g., unassigned to assigned)

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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