Skip to main content

DeskPRO Build #176 Released - 뉴스 / Release Announcements - Deskpro Support

Nov 14 2012

DeskPRO Build #176 Released

Authors list

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #176.

The following is an automatically generated list of changes in this release:

  • Fix couple of 'of null' type JS errors
  • Fix Twitter usersource
  • Fix html snippets not showing newlines when expanding preview
  • Few tweaks to procmail and procmail-retry commands:
  • Fix some issues with IE8 displaying agent pages.
  • Split the HTML5 shiv out as it must always be included in the head tag. (This improves IE8 rendering in certain places.)
  • Reset timeout when sending email to prevent possible max exec time issues
  • Fix path to template
  • Prevent error from the RTE if it's been destroyed before triggering certain actions.
  • Improve pasting into the RTE in IE.
  • Update the Redactor RTE to fix some issues.
  • Ensure that SLA triggers are removed with the SLA.
  • Allow SLAs to be searched in the advanced ticket search.
  • Fix date terms not showing proper results
  • Fix some rgba backgrounds that wont work in IE8
  • Init empty console object for IE8 that doesnt have it
  • Allow the individual SLA counts to be clicked to take you to a list page of that SLA status specifically.
  • Allow the SLAs on a ticket to be displayed in ticket lists.
  • Allow SLAs to be filtered down to a specific agent/team and whether the requirements of the SLA have been completed in the ticket section list. Support updating SLA count totals when an SLA, agent, or team is updated on a ticket.
  • Add ability for AjaxChanneler to give priority to specific messages, solves possible race condition with remove/update ticket
  • Fix no perm error showing when it shouldnt
  • Tweaks around deleting/banning user making it more clear what will happen and what will be deleted.
  • Add new default agent perm group for all non-destructive permissions
  • Add note about power of delete
  • Better language on merge user overlay to expalin what will happen
  • Prevent deleting agents from agent interface
  • Add missing slas property on Person
  • Add better logging to procmail, add retry ability
  • Dont use entities when inserting queue items
  • Add support for managing SLAs with tickets.
  • Log memory usage in slow page logger
  • Fix 'ticket updated' emails missing last reply
  • Fix possible error with cleaning up text nodes
  • Force database host to be non-localhost when using Windows
  • Add way to hook into jquery remove/empty to run cleanup code, timeago properly cleans up watched elements
  • Better summary string for set_initial_from_name action
  • Fix default department permissions
  • Fix logged notice when adding account
  • Clean up trigger actions options a bit
  • Try to explain possible reasons for empty uploads
  • Fix no perm message showing when it wasnt a no perm error
  • Dont log POP3 password in error log
  • Include ID matching on fulltext ('enter key') search as well
  • Fix clearing due date causing error
  • Move portal 'global settings' into settings page, clean up display of custom templates in template list
  • Add links to ticket layout editor
  • Have portal tabs overflow column in portal admin if column too narrow
  • Fix notice that broke regular template editor
  • Make picture_blob_id not unique, thereby fixing issue with merging user who has a picture
  • Add quick way to change title of department field
  • Clean up 'settings' menu
  • Show triggers using custom template variants
  • Fix greeting line
  • Fix couple more email trigger bugs
  • Fix action names, add actions to send arbitrary emails
  • Trigger actions for setting templates
  • Fix basic html clean (fixes bad markup) not being run on 'full' message after it had been clipped. If an email was clipped, then there was a possibility that there could be unclosed tags which may cause the ticket tab to render badly.
  • Allow creation of arbitrary custom templates'
  • Add search in templates
  • Add overlay phrase editor to email editor toolbar
  • Fix opening overlay template editor more than once
  • Fix setting linked dep from edit gateway page
  • Fix changes to gateways associated transport not saving
  • Fix RestrictionSet adding file ext with spaces
  • Creating new variations, deleting them
  • Agent notifications shouldnt default to name of replier (uses trigger for that)
  • Add 'variations' to email templates
  • Phrase edit opens when cursor within phrase name part rather than entire phrase tag
  • Support adding new phrases from template editor
  • Fix case on 'OAuth' namespace
  • Move titles/desc out into lang so they can be re-used easily on multiple pages
  • Add revert button to email template editor
  • More changes around email template editing. - Clean up listing pages a bit with titles and descriptions - Editing templates done from own page - Clicking phrase allows you to edit the phrase - Can now click 'Edit Template' on the embedded template tips
  • Use replace when importing dp3 email uid's. DP3 did not enforce uniqueness and there could possibly be duplicates.
  • Fix padding on bottom of listing cell when no display fields are enabled
  • Precent actions defined in macros from being applied if agent does not have permission to perform them
  • Fix sub-products not being ordered on newticket
  • Fix children_ordered on objects without getChildrenOrdered causing error
  • Improve accuracy of pastes from plain text sources into the agent RTE.
  • Fix deleted tickets scrollbar weirdness due to bad css classname
  • Fix title of ticket message template in admin listing always showing as 'untitled'
  • Fix deleting labels not updating the 'all' count
  • Fix order by when grouping variable is set
  • Correct ticket departments
  • Fix error being triggered when automatically billing tickets during a reply.
  • Fix massactions showing chat deps, and completely remove 'old way' of getting departments
  • Work around template editing
  • Add CodeMirror
  • Use simple placeholder for user reply
  • Fix a few display issues in new emails. - Move included templates into emails_common. All templates in emails_agent and emails_user must be actual full emails (e.g., complete bodies with subjects etc). The template pre-processor is run on them.
  • Simplifying of email templates
  • Changes to phrase variable handling. - phrase() template function now uses current context for variables. This means if a variable exists in scope, you dont need to name it explicitly in the second parameter. - Translate::replaceVarsInString is able to resolve "dotted" variable names to array keys or object properties. For example, a variable {{ticket.id}} will properly resolve to $vars['ticket']['id']
  • Add viewers for currently active background tasks to a few admin interface pages, including ensuring that currently running CSV imports always show on the list. Add a viewer for the task queue logs. Clean up completed task queue log entries after 2 weeks.

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

도움이 되었습니다 Unhelpful

53 of 90 people found this page helpful

댓글 등록

Please log in or register to submit a comment.

Need a password reminder?