We have released a new update to our Ticket Preview feature by adding action buttons that allow you to perform various actions on tickets without opening them.
In addition to the current functionality of moving between the messages in a ticket thread with the buttons at the bottom of the menu. We have added a new row of controls which give you the ability to update the following:Ticket Assignment
Ticket Followers
Ticket Status and Sub-status
Labels
Stars
As well as take the following Ticket Actions:
Delete
Ban User
Run a Macro
Add to a Problem
Lock the Ticket
This enhancement will streamline ticket management by allowing you to view and manage tickets. Flicking through the messages for context and then quickly applying an action without having to open the ticket
The Ticket Preview feature is accessible from the ticket list, enabling you to view ticket information and perform actions without leaving the page. This saves time and improves efficiency, allowing you to focus on providing excellent customer service.The update to our Ticket Preview feature significantly improves current functionality by making it easier for agents to manage customer inquiries efficiently.
For more information about the actions we’ve added, you can check out the Agent Guide.
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