You can find out the difference between Deskpro Cloud and On-Premise on our website, but you can also check out this quick summary below.
Our software-as-a-service product is hosted on our servers.
Quick to set up.
We handle all the technical details like updates, backup, and bandwidth.
Simple, monthly, per-agent pricing.
We use bank-level security practices to keep your data safe.
Deskpro Cloud is recommended for most of our customers.
You install and run Deskpro on your own PHP server infrastructure: Linux/Windows/Mac OS X, Apache/nginx/IIS
Full control over your data
Full PHP source code provided for customization.
Requires server administration skills to set up and maintain.
You are responsible for arranging backup and bandwidth.
Annual per-agent pricing.
One-click software updates are included in the license price.
Can configure your helpdesk to be accessible only within your organization's intranet.
Easy to run a separate test installation.
You can move your helpdesk between Cloud and On-Premise at any time, simply contact us at firstname.lastname@example.org.