Skip to main content

Enable archiving to increase performance with very large ticket numbers - 지식 베이스 / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Improve Helpdesk Performance with Ticket Archiving

Enable archiving to increase performance with very large ticket numbers

Authors list

If you have a large number of resolved tickets in your helpdesk (over a million), you should enable ticket archiving to improve the performance of the agent interface, especially when selecting filters.

Go to Admin > Tickets > Statuses > Archived and select Enabled.

You can set the number of days until a resolved ticket is archived. Archived tickets can still be viewed in the Archived section, but do not show up in other filters. They can be changed back from archived status by agents with the correct permission.

도움이 되었습니다 Unhelpful

37 of 72 people found this page helpful

댓글 등록

Please log in or register to submit a comment.

Need a password reminder?