This article explains how to add Service Credit to your Deskpro account.

Service Credit is used to pay for usage-based features within Deskpro, such as the Deskpro Managed AI, Voice, and WhatsApp.

To add Service Credit:

1. Access the Billing Dashboard: Click the $ icon in the navigation panel to load the Billing dashboard.

2. Navigate to Service Credit: Scroll down to the Service Credit section.

3. Add Credit: Click Add Credit.

4. Set the Amount: Enter the amount of credit you wish to add. We recommend starting with a small amount, such as $5-10, to familiarize yourself with usage patterns.

5. Confirm and Pay: Follow the on-screen instructions to confirm your purchase and complete the payment process.

To avoid running out of Credit, you can enable “Low Balance Top Up”, which will automatically top up your Service Credit balance when you hit a specified threshold to ensure your account always has enough credit to operate efficiently.