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Is there a way to CC: someone into a ticket? - Knowledgebase / Using Deskpro / Agent - Deskpro Support

Is there a way to CC: someone into a ticket?

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Yes, you can CC someone on a ticket. When composing a reply, you'll find various options available, including the CC option.

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By selecting CC, a line will be added to the top of the reply box, allowing you to easily add the recipients you want to include in the CC list.

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If you CC an Agent in on your email reply, the Agent will be added to the Ticket as a follower (provided you have the correct permission to do that).

If you CC a User in on your email reply, the User will be added to the Ticket CC Field.

If a User CCs another User, they will be added to the CC field (depending on helpdesk settings).

If a User CCs an Agent, by default, they will not be added as a follower to the Ticket, although your Admins can enable that.

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