Integrating Deskpro with your Slack workspace - Deskpro Support

Deskpro Support

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Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Integrating Deskpro with your Slack workspace

Appsで

James Russ

公開日: 2024年8月21日|最終更新日: 2024年8月21日

The Deskpro Slack app provides a way for your agents to easily create and add notes to Deskpro tickets from Slack messages.

Installing the Deskpro Slack App

To connect your Slack workspace to your Deskpro help desk, first install the Deskpro Slack App.

Navigate to Admin > Apps & Integrations > Slack & Teams
Click install button within the install Slack integration section.

Slack Instructions.png

A new tab will open that will prompt you to connect your workspace with the Deskpro Slack App. Press the Allow button

Great the Deskpro Slack app has been installed to your Slack Workspace

Creating Deskpro tickets via Slack

With the Deskpro Slack application installed you can check out our agent guide on how to create and manage Deskpro tickets via Slack here.

参考になった役に立たない

次のページData Security Options 前のページJira: Add agent note to a ticket when a Jira issue comment is added

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