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Department Forms

Departmentsで
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公開日: 2021年9月21日|最終更新日: 2025年6月26日

With each department you have the option to create agent and user forms.

A form is a collection of fields which you can use to ensure correct information is captured as part of the ticket.

The agent form will be displayed as part of the ticket in the agent UI and the user form will be available in the Help Center for users to submit tickets through.

To edit these forms go to Ticket Structure > Departments > 'Department Name' > Forms

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There is an option to use a default form across all departments or you can use a custom form per department.

Warning

Changes made to the default form will affect all departments using it. Be sure to check its usage before editing.


You'll notice there's also a slider to switch between the user and agent form in the editor:

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Adding ticket fields to forms Copy link to Adding ticket fields to forms to clipboard

To add a ticket field to a form simply click the +Field button and select from the available list of fields:

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For more information on creating and managing fields read our fields guide.

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Department Forms のページ

Conditional Fields and Ticket Form Layout
作成者一覧
公開日: 2021年9月21日
最終更新日: 2025年6月26日
Embedding Department Forms
作成者一覧
公開日: 2021年9月21日
最終更新日: 2025年6月26日
次のページStatus Types
前のページDepartment Permissions

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