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Centro Assistenza
Cerca tag
"SLAs"
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Knowledge base
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Novità
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Comunità
15
Risultati in Knowledge base per:
“SLAs”
(0)
Risultati in Comunità per:
“SLAs”
(15)
Department separation
2A
Working hours taken into account in escalations OR
SLAs
to be completed by actions
5M
More control over SLA alerts
0s
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
6A
Sort SLA's in admin interface
7A
Include user message in SLA alert email
6A
Next reply time on an SLA
2A
Count agent note as a 'reply' for SLA measurement
2A
Ability to have saved sets of working hours for different
SLAs
2A
Copy SLA settings
4A
Ability to pause an SLA
3A
SLA Filters: set a default view
4A
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
6M
Set triggers to run based on SLA statuses changing
6M
SLA is completed only when the second agent response when an agent creates a ticket
6M
Risultati in Novità per:
“SLAs”
(0)
Risultati in File per:
“SLAs”
(0)