Risultati della ricerca
Knowledge base
Novità
File
Comunità
Risultati in Comunità per: “Tickets” (15)
-
"download pdf" in agent interface to include ticket field responses
-
Delayed Send Feature
-
Add Separate Notification for Mentions in Tickets
-
Allow us to send a CC to additional emails on the account
-
Provide a way to record notes in a new ticket
-
E-mail agent reply template check ticket status
-
Auto Save for creating new ticket
-
Load-balanced ticket distribution
-
Forward entire ticket history
-
Trigger rule by number of replies on a ticket
-
Allow for “Internal Only Tickets”
-
Allowing for text to be added above Reply Line
-
Allow agent filtering on Ticket Satisfaction reports
-
Include Full Date Instead of "x days ago" on tickets
-
Would like more settings on ticket archiving