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How do I convert a normal user to an agent? - Knowledgebase / Deskpro Legacy - Deskpro Support

Questo articolo Categoria Knowledge Base
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WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I convert a normal User to an Agent?

How do I convert a normal user to an agent?

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  • Ultimo aggiornamento: 31 ago 2023 di Lara Proud

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Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgrade them to an agent account?

Answer:Copy link to Answer: to clipboard

Simply use their email address to create an agent in the admin interface. Deskpro will make them an agent, while preserving any information you added about them while they were a user, any tickets they've created, etc.

 

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Questo articolo Categoria Knowledge Base
Autore
Ben Henley
Last update
31 ago 2023