Passa al contenuto principale

Intelligent ticket assignment - Community / Feature Request - Deskpro Support

1

Intelligent ticket assignment Report

I would like to see the system go through the round robin and see if that technician is currently on a call and skip them in the round robin. Also, it should assign tickets based on the bandwidth of the agent or the number of current tickets.

Aggiungi un commento

Accedi o registrati per inviare un commento.

Hai dimenticato la password?