It would be great to be able to forward a ticket to an external party and to mark it as resolved in one step.
Sometimes our helpdesk gets emails which are for other departments without access to Deskpro. They are done with the ticket just by forwarding it, so it would be good to be able to do all of this in one step.
Aggiungi un commento
Accedi o registrati per inviare un commento.