Additional Agent Trigger Criteria - Community / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

Lauren Cumming

Basically you can apply a trigger when an agent changes in general, or changes to/from a specific agent. Ability to use the changes function but only when it is agent to agent and not unassigned to agent. There isn't a clear way to differentiate between the two scenarios at the moment.

Commento (1)

James

5 anni fa

This would be really useful for automation of our helpdesk.

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New Feature Request

Autore: Lauren Cumming
Creation date: 24 mar 2017
Last update: 17 ago 2021
Publish date: 24 mar 2017
Category: General

Additional Agent Trigger Criteria - Community / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

Commento (1)

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