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Showing results in Knowledgebase for: “Agent Interface” (0)
Showing results in Community for: “Agent Interface” (15)
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Problems and incidents as a criteria in Filters
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Agent Avatar
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Locking 'ordered by' for agents
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See forwarded messages as separate entries in message log
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Let agent choose default response status
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Allow agents to choose Microphone and Speakers used by Voice
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Lock icon in condensed ticket list view
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Merge History and Search field in top navigation bar
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Full Message View Permanent
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Sort by subject
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When opening a ticket, make the view jump to the top of the last message
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Additional Avatar Sources
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Custom fields on ticket message in agent interface
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
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Macro Action - Set No Agent Team
Showing results in News for: “Agent Interface” (0)
Showing results in Files for: “Agent Interface” (0)