Macro Action - Set No Agent Team - Community / Feature Request - Deskpro Support

New Feature Request

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Macro Action - Set No Agent Team Finished

Will Polley

Please extend the "no team" option from ticket triggers to macro actions. This would be very helpful in department transfer situations.

Official response

Lara Proud

Hi Will, thanks for the suggestion this action has been extended to Macros to enable easier ticket transfers. To use a Macro to set no team you need to configure the action "Set Agent Team" and select "Unassign".

New Feature Request

Author: Will Polley
Last update: 30. nóv. 2023
Category: Automations

Macro Action - Set No Agent Team - Community / Feature Request - Deskpro Support

Macro Action - Set No Agent Team Finished

Official response

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