Skip to main content

Drag and drop for agents is now even better - News / Product - Deskpro Support

júl. 10 2014

Drag and drop for agents is now even better

Authors list

We're always looking for ways to make it faster and easier to get things done in DeskPRO. We just wanted to announce a new feature that might come in very useful for a lot of agents.

DeskPRO has supported drag and drop of files from your desktop to a ticket or ticket reply for quite some time.

You can even paste a screenshot right into a ticket message with Ctrl-V (or cmd-V for Mac users). (We hope you knew that).

We realised that we could extend this to let you drag attachments between tickets:

 

 

 

That works in recent versions of Chrome and Firefox. You can drag any file or image that's been added to a ticket and drop it into a new ticket or a ticket reply.

So now if a user asks you to send them the same file again, you can just do this:

 

 

We've also added the ability to drag and drop attachments from tickets to your desktop:

 

 

Helpful Unhelpful

39 of 82 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?