Community - Deskpro Support

Title

Status change

Comments

Activity

Link knowledge base articles into ticket

… Collecting Feedback

0

Language detection for voicemail transcripts

… Collecting Feedback

1

Download multiple tickets at once

… Collecting Feedback

1

Disable / Enable individual keyboard shortcuts / commands

… In Development

0

Trigger criteria for ticket including ticket charge

… Collecting Feedback

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HelpCenter with Sidebar

… Collecting Feedback

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Notifications for when there is a connection issue between Deskpro and our mail server

… Collecting Feedback

0

Improve the Messenger API

… Collecting Feedback

0

Create a Permission for User Groups to Access the Helpcenter Editor

… Collecting Feedback

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See forwarded messages as separate entries in message log

… Collecting Feedback

0

Personalise chat ringtone for agents

… Collecting Feedback

4

Locking 'ordered by' for agents

… Collecting Feedback

0

Login cookie from other system

… Collecting Feedback

0

A print button for the guides/Bug with current printing

Report 16 sekúndur Collecting Feedback

0

Ability to edit the chain of ticket messages when forwarding a ticket

… Collecting Feedback

0

Glossary in PDF

Report 1 klukkutími Collecting Feedback

0

Add Markdown support for Knowledge Base articles

Report 1 klukkutími Collecting Feedback

2

Option to prioritise the Reply-To header when an email is received from a specific email address

… Collecting Feedback

0

Printing Issue with Guides

… Report

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Option to insert translation of a KB article into a ticket comment

… Report

0

Allow setting the main font family

Report 1 klukkutími Collecting Feedback

0

Ask user for feedback when rating an article negative

Report 1 klukkutími Collecting Feedback

0

Make display fields translatable

In Development 59 mínútur Collecting Feedback

0

Search should also include download categories

Report 1 klukkutími Collecting Feedback

0

Track the page a chat was initiated from when the widget is embedded

… Collecting Feedback

0

Option to update the brand of a published article or topic

… Collecting Feedback

0

Display the name of linked topics to agents editing the topic when content links are being used in Guides

… Collecting Feedback

0

Next reply time on an SLA

… Collecting Feedback

3

Option to translate contents of custom "Display" field

Report 1 klukkutími Collecting Feedback

0

Link Glossary to Guide Topics

Report 13 sekúndur Collecting Feedback

0

Make it easier to add add/manage content links in Guides

… Collecting Feedback

1

Call a webhook in the criteria section of a trigger

… Collecting Feedback

0

Wildcards for email domain association

… Collecting Feedback

0

API Regex pattern search

… Collecting Feedback

0

Cursor always on top when scrolling one page further in the ticket view

Report 26 mínútur Collecting Feedback

0

Add a message number to the ticket view on the customer Help Center

… Collecting Feedback

0

Different captcha rules for 'guests' and 'users'

Report 2 mínútur Collecting Feedback

0

IT Support Manager

Report 5 sekúndur Collecting Feedback

0

Sorting Macros

… Collecting Feedback

0

Have all permissions disabled when creating a ticket department

… Collecting Feedback

2

More font sizes when editing articles and guides

… Report

0

Forward and resolve in one step

… Report

0

Repeating Task or Ticket

In Development 2 mánuðir Collecting Feedback

2

Automatic approval reminders

… Report

0

Sorting registered views in publish area

… Report

0

Structured report permissions

… Collecting Feedback

0

Bulk-Remove Users

… Collecting Feedback

3

Link Articles and Guides to Ticket?

In Development 1 mínúta Collecting Feedback

0

Link to articles and guides in ticket replies?

… In Development

0

Changing Type for Custom Fields

… Collecting Feedback

0