Community - Deskpro Support

Title

Status change

Comments

Activity

Scheduled tickets/tasks

Report 8mos Collecting Feedback

1

Ability to create HTML Knowledge, News and Guides

Collecting Feedback 3 mánuðir Report

0

Process agent email replies to notes as notes, and emails to replies as replies.

Report 10 mánuðir Collecting Feedback

0

Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message

Collecting Feedback 3 mánuðir Report

0

Please add ticket satisfaction criteria to the ticket search function on the Agent site

Collecting Feedback 3 mánuðir Report

0

Search, categories and filter for uploaded images - knowledgebase

Collecting Feedback 3 mánuðir Report

0

Able to delete your previously uploaded images into knowledgebase

Collecting Feedback 3 mánuðir Report

0

Search/filter and delete options for uploaded images

Collecting Feedback 3 mánuðir Report

0

Embedded Widget - Screenshot Function

Collecting Feedback 3 mánuðir Report

0

Embedded Widget - Context Sensitive Help

Collecting Feedback 3 mánuðir Report

0

Send the admin a notification when e-mail is rejected

Collecting Feedback 3 mánuðir Report

0

Define working hours for escalations

Collecting Feedback 3 mánuðir Report

0

Possibility to change default values for ticket advanced search

Collecting Feedback 3 mánuðir Report

0

Möglichkeit den Login für User abzuschalten

Collecting Feedback 3 mánuðir Report

0

Massen-Löschung von Usern/ bulk user deletion

Collecting Feedback 3 mánuðir Report

0

Archivierung von Tickets

Collecting Feedback 3 mánuðir Report

0

Chat queue delete feedback

… Report

0

Reporting on usergroups

… Collecting Feedback

1

Create report that lists out the person the chat is aimed at in a note

… Collecting Feedback

0

Change the default selection in the ticket search

… Collecting Feedback

0

Reports for users

… Collecting Feedback

0

Improved live reporting for Voice

… Collecting Feedback

0

Ability to create variables/global fields in the system

… Collecting Feedback

0

Display organization Parent in ticket as well as the Organization

… Report

0

Improve ticket debug logs

… Collecting Feedback

0

Increase amount of tickets shown in ticket list

… Collecting Feedback

0

Improve HTML table formatting

… Collecting Feedback

0

Support multi language in the mobile apps

In Development 38 sekúndur Collecting Feedback

0

Slack App : Voice Integration

… Report

0

Show the full hierarchy of custom fields in dpql report output

… Collecting Feedback

0

Chat permissions options, view historical chats.

… Collecting Feedback

0

Support & Integration for Calendly Scheduling

… Collecting Feedback

0

CRM Listing - ability to show or hide Users set to "disabled"

… Collecting Feedback

0

Ability to have individual meta titles for users

… Collecting Feedback

0

Ability to add a value to, or remove a value from, a category-like field

… Collecting Feedback

0

Saving attachments fails without indication when the virus scanner interferes

… In Development

0

DeskPro Variables for Snippets

… In Development

1

Modifiable robots.txt file

… Collecting Feedback

0

Parsing message content into custom fields

… Collecting Feedback

0

More filter options for text box custom fields

… Collecting Feedback

0

API for getting the result of a DPQL Query

… Report

0

When copying text into Deskpro reply box, would like it to retain original formatting

… Collecting Feedback

0

Ticket filters with 'OR' logical condition

Report 3 vikur Collecting Feedback

0

Open in a new tab checkbox for Guides

… Under Review

0

Option for custom links behind the ticket ID number in reports

… Collecting Feedback

0

Task criteria in ticket triggers

… Collecting Feedback

0

Hiding Untranslated Articles

Under Review 34 sekúndur Collecting Feedback

1

Disable transcript download

… In Development

0

Guide Subscriptions/Notifications

… Collecting Feedback

0

Stop logged in users from being able to edit their name in the ticket submission form

… Collecting Feedback

0