Skip to main content

New Feature: Quick Actions - Berita / Product - Deskpro Support

Nov 3 2014

New Feature: Quick Actions

Authors list

We're always looking for ways to make the agent interface faster and easier to use. Even though DeskPRO is web-based, we want working in your helpdesk to feel like you're using your favourite productivity software, not filling in a series of forms.

Our latest improvement is quick actions for tickets. Just hover your mouse over the title of a ticket in the list pane, and you'll see that the pop-up lets you carry out the most common ticket actions.

 

You can assign a ticket to yourself, or to any agent or team, or change its status.

 

 

As in previous versions, the pop-up shows you the last message on the ticket; now you can also see how old the message is, so you can see at a glance whether it's still relevant.

 

Membantu Unhelpful

44 of 95 people found this page helpful

Comments (1)

Geraldine Menard
Hello! This feature seems very promising but how comes that ther is no shortcut to assign a department? This would be very time-saving! Thanks!

Tambah Komentar

Please log in or register to submit a comment.

Need a password reminder?